Air India has become the first airline in Asia to integrate Apple AirTag with its baggage-tracking system and mobile app, allowing customers with Apple devices to track their luggage securely. The new feature is compatible with iPhone, iPad, and Mac devices running on iOS 18.2, iPadOS 18.2, or macOS 15.2 or later.
The integration aims to enhance the airline’s existing baggage-tracking capabilities, which already provide real-time updates via the Air India mobile app and website. Customers who add their flight details to the ‘My Trips’ section of the app can automatically access baggage information once the bags are checked in. Additionally, the app and website offer a ‘Track my Bags’ tab, where passengers can scan their baggage receipt barcode for updates.
“At Air India, we continue to innovate and introduce cutting-edge digital capabilities as part of our customer-centric approach. As we transform into a world-class global airline, we are excited to offer our guests an innovative option to help locate their baggage in case it does not arrive at the destination on schedule,” said Dr Satya Ramaswamy, Chief Digital & Technology Officer at Air India. Read more
Source: Business Standard